Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

4.9

Excellent★★★★★

Displaying 261 - 270 of 343

Destination

Travel consultant

Review rating

Sarah G

Traveled to

Vietnam

8 years 7 months ago

★★★★★

So helpful, responsive and informed

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Ratings

Overall

★★★★★

So helpful, responsive and informed

Travel consultant

★★★★★

Charlotte Bower

Really great, loved Charlotte's enthusiasm, sound advice and solid recommendations tailored to my areas of interest

Accommodation

★★★★

As per my note above, I was a little disappointed by the replacement / changed accommodation in Luang Prabang due predominantly a lack of a swimming pool and not great bar / restaurant. By contrast the Champasak River Resort was exceptional and I loved it. Siem Reap Wat Bo Residence was a gem of a find.

Value for money

★★★★

Terry S

Traveled to

Vietnam

8 years 8 months ago

★★★★★

Fabulous service with expert advice and people available to discuss our requirements

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Ratings

Overall

★★★★★

Fabulous service with expert advice and people available to discuss our requirements

Travel consultant

★★★★★

Charlotte Bower

Very knowledgeable, friendly and available

Accommodation

★★★★★

The hotels chosen were a mix of large chain hotels in the big cities ( Sofitel/Hilton) and boutique hotels. All were excellent. We had a number of upgrades, which was fab.

Value for money

★★★★★

Gill P

Traveled to

Vietnam

8 years 8 months ago

★★★★★

All the arrangements went perfectly, guides, transfers, hotels, flights

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Ratings

Overall

★★★★★

All the arrangements went perfectly, guides, transfers, hotels, flights

Travel consultant

★★★★★

Charlotte Bower

Well done Charlotte for suggesting that we stay in town at Hoi An and not at the beach because the weather could be iffy in January, and it was! Also good suggestion to tweak the itinerary so that we could be in Hoi An for the full moon lantern festival. It wasn't her fault that rain meant that it didn't happen!!

Accommodation

★★★★★

Value for money

★★★★★

Russell M

Traveled to

Vietnam

8 years 8 months ago

★★★★★

It was just great, worry free, problem free, friendly etc.

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Ratings

Overall

★★★★★

It was just great, worry free, problem free, friendly etc.

Travel consultant

★★★★★

Charlotte Bower

I loved both of my tour guides Ms. Phiep (sure I mispelled that) and Mr. Nora (what He went by with me) I will never forget them - they taught me a great deal on both the broad and personal levels.

Miriam & Nigel

Traveled to

Vietnam

8 years 10 months ago

★★★★★

We also received an excellent service from Enfys who we originally contacted when booking this trip.

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Ratings

Overall

★★★★★

We also received an excellent service from Enfys who we originally contacted when booking this trip.

Travel consultant

★★★★★

Charlotte Bower

Very helpful particularly in responding to issues arising when we were in Cambodia. Problem quickly resolved through her intervention.

Accommodation

★★★★

Navutu Dreams was fantastic. A lovely welcome and all the staff were very friendly and helped us out when we had problems with our driver not turning up on the last day.

Value for money

★★★★

Fabian B

Traveled to

Vietnam

8 years 10 months ago

★★★★★

The travel consultant put together a very comprehensive program for our 2 weeks to Laos and Cambodia. A program that...

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Ratings

Overall

★★★★★

The travel consultant put together a very comprehensive program for our 2 weeks to Laos and Cambodia. A program that was then later exceptionally well executed once in Asia.

Travel consultant

★★★★★

Charlotte Bower

Charlotte always took her time to answer any questions we had prior to the trip. She also reached out half way through our trip to verify that we were satisfied with our experience.

Tracey L

Traveled to

Vietnam

8 years 11 months ago

★★★★★

Excellent service from start to finish! We met Enfys at the travel show and were very impressed with her knowledge...

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Ratings

Overall

★★★★★

Excellent service from start to finish! We met Enfys at the travel show and were very impressed with her knowledge and enthusiasm. She really understood our requests and the holiday exceeded our expectations on every level. Charlotte took over when Enfys went on maternity leave and she was also brilliant- even e-mailing whilst we were away to make sure all was well.

Travel consultant

★★★★★

Charlotte Bower

As above

Accommodation

★★★★★

It was all of a very high standard and really exceeded our expectations, especially our last leg at Cham Villas in Mue Ne. It was perfect, right on the beach. Wanted to stay forever!

Value for money

★★★★★

Harriet G

Traveled to

Vietnam

8 years 11 months ago

★★★★★

A fabulous trip thanks to you!

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Ratings

Overall

★★★★★

A fabulous trip thanks to you!

Travel consultant

★★★★★

Charlotte Bower

Fantastically responsive to all our requests, patient, thoughtful, and full of helpful -- but never pushy -- suggestions.

Sylvie F

Traveled to

Vietnam

9 years ago

★★★★★

The tour guides were really knowledgeable and made the trip a lot easier and less worrisome than it would have...

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Ratings

Overall

★★★★★

The tour guides were really knowledgeable and made the trip a lot easier and less worrisome than it would have been otherwise

Travel consultant

★★★★★

Charlotte Bower

Last minutes changes were accommodated, which was great.

Accommodation

★★★★

Hotels were may be some time some distance to the city centre

Value for money

★★★★★

Naomi L

Traveled to

Vietnam

9 years 2 months ago

★★★★★

The guides were excellent. In particular I would single out the guide in Bangkok and the guide in Cambodia -...

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Ratings

Overall

★★★★★

The guides were excellent. In particular I would single out the guide in Bangkok and the guide in Cambodia - please pass on to the local agents how impressed we were.

Travel consultant

★★★★★

Enfys Maloney

Enfys was really helpful in getting together a trip which met all our familys requirements.

Accommodation

★★★★★

All the hotels were excellent. We loved in particular the Metropole and Raffles in Siem Reap. The only comment we had on Raffles that the food there was good but not exceptional which is a shame because the hotel in every other way is exceptional.

Value for money

★★★★