Ratings
All of the arrangements were handled smoothly. The accomodations were perfect for our needs. The guides were knowledgeable and attentive. The activities were as promised. Transportation was easy.
The local guides, especially Hien in Hanoi, were eager to meet our needs and provide a high level of service. Anh Co, in Hue and Hoi An was very knowledgeable and helpful, the final day with him though was notably different. He was set to guide us from our hotel in Hoi An to the airport in Denang. He was curt, somewhat remote and not the warm person we had seen on previous days. He was supposed to drop us at a restaurant in Deneng. He had clearly not planned well. The restaurant was full (no reservation). He then dumped us off at a restaurant which was not suitable with little thought or fanfare. The restaurant staff spoke almost no English. The food was poor. It felt like we were an inconvenience that he simply dispatched. It is my only real complaint.
All of the arrangements were handled smoothly. The accomodations were perfect for our needs. The guides were knowledgeable and attentive...