Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 281 - 290 of 377

A local chef takes shows off produce at a market in Vietnam
Jackie A
Traveled to
8 years 7 months ago
★★★★★

The tour representatives were very helpful,

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Ratings

Overall
★★★★★

The tour representatives were very helpful,

Travel consultant
★★★★★
Charlotte Bower

Very helpful

Close up of Ho Chi Minh City church
Nigel T
Traveled to
8 years 7 months ago
★★★★★

Very interesting and enjoyable trip. Everything worked well with personable and knowledgeable guides on time everywhere to assist. Well done.

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Ratings

Overall
★★★★★

Very interesting and enjoyable trip. Everything worked well with personable and knowledgeable guides on time everywhere to assist. Well done.

Travel consultant
★★★★★
Vicky Garnett
Accommodation
★★★★

We felt that Almanity Hoi An was not as good as other hotels on the trip. It lacxked a certain comfort and the hard sell to use their recommended partners was unwelcome.

Value for money
★★★★
Sunset in Halong Bay
Jefferson
Traveled to
8 years 8 months ago
★★★★★

All excellent.

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Ratings

Overall
★★★★★

All excellent.

Travel consultant
★★★★★
Charlotte Bower

Excellent, very supportive.

Accommodation
★★★★

very much liked choice and location of hotels

Value for money
★★★★★
Hanoi's train street
Sarah G
Traveled to
8 years 7 months ago
★★★★★

So helpful, responsive and informed

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Ratings

Overall
★★★★★

So helpful, responsive and informed

Travel consultant
★★★★★
Charlotte Bower

Really great, loved Charlotte's enthusiasm, sound advice and solid recommendations tailored to my areas of interest

Accommodation
★★★★

As per my note above, I was a little disappointed by the replacement / changed accommodation in Luang Prabang due predominantly a lack of a swimming pool and not great bar / restaurant. By contrast the Champasak River Resort was exceptional and I loved it. Siem Reap Wat Bo Residence was a gem of a find.

Value for money
★★★★
Girl on boat in Mekong Delta
Sarah G
Traveled to
8 years 7 months ago
★★★★★

So helpful, responsive and informed

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Ratings

Overall
★★★★★

So helpful, responsive and informed

Travel consultant
★★★★★
Charlotte Bower

Really great, loved Charlotte's enthusiasm, sound advice and solid recommendations tailored to my areas of interest

Accommodation
★★★★

As per my note above, I was a little disappointed by the replacement / changed accommodation in Luang Prabang due predominantly a lack of a swimming pool and not great bar / restaurant. By contrast the Champasak River Resort was exceptional and I loved it. Siem Reap Wat Bo Residence was a gem of a find.

Value for money
★★★★
Surfing at sunset in Mui Ne
Paulinehead
Traveled to
8 years 8 months ago
★★★★

Listened to our ideas and came up with a detailed trip

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Ratings

Overall
★★★★

Listened to our ideas and came up with a detailed trip

Travel consultant
★★★★★
Charlotte Bower

Very approachable

Accommodation
★★★★

All accommodation excellent especially in phu quoc

Value for money
★★★★
Night time street scene in Ho Chi Minh City
Terry S
Traveled to
8 years 8 months ago
★★★★★

Fabulous service with expert advice and people available to discuss our requirements

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Ratings

Overall
★★★★★

Fabulous service with expert advice and people available to discuss our requirements

Travel consultant
★★★★★
Charlotte Bower

Very knowledgeable, friendly and available

Accommodation
★★★★★

The hotels chosen were a mix of large chain hotels in the big cities ( Sofitel/Hilton) and boutique hotels. All were excellent. We had a number of upgrades, which was fab.

Value for money
★★★★★
Busy streets of Hanoi Vietnam
Gill P
Traveled to
8 years 8 months ago
★★★★★

All the arrangements went perfectly, guides, transfers, hotels, flights

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Ratings

Overall
★★★★★

All the arrangements went perfectly, guides, transfers, hotels, flights

Travel consultant
★★★★★
Charlotte Bower

Well done Charlotte for suggesting that we stay in town at Hoi An and not at the beach because the weather could be iffy in January, and it was! Also good suggestion to tweak the itinerary so that we could be in Hoi An for the full moon lantern festival. It wasn't her fault that rain meant that it didn't happen!!

Accommodation
★★★★★
Value for money
★★★★★
Exploring Ho Chi Minh City on the back of a Vespa
Russell M
Traveled to
8 years 8 months ago
★★★★★

It was just great, worry free, problem free, friendly etc.

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Ratings

Overall
★★★★★

It was just great, worry free, problem free, friendly etc.

Travel consultant
★★★★★
Charlotte Bower

I loved both of my tour guides Ms. Phiep (sure I mispelled that) and Mr. Nora (what He went by with me) I will never forget them - they taught me a great deal on both the broad and personal levels.

Exploring Ho Chi Minh City on the back of a Vespa
Malcolm M
Traveled to
8 years 9 months ago
★★★

The Bassac Boat was excellent. We should have had a third night. The food and service was superb. In fact...

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Ratings

Overall
★★★

The Bassac Boat was excellent. We should have had a third night. The food and service was superb. In fact we couldn't eat all the food offered.. Our guide was excellent as was our waiter.

Travel consultant
★★★★
Charlotte Bower

We were not informed of the excess bagage allowance which would have been a problem as we needed 30kg.

Accommodation
★★★★

Not the best but was well positioned

Value for money
★★★★★