Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

4.9

Excellent★★★★★

Displaying 281 - 290 of 343

Destination

Travel consultant

Review rating

Nicola R

Traveled to

Vietnam

9 years 5 months ago

★★★★★

Brilliant service from the first phone conversation with Enfys back in March last year. All of the guides were friendly...

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Ratings

Overall

★★★★★

Brilliant service from the first phone conversation with Enfys back in March last year. All of the guides were friendly, knowledgeable & helpful and the accommodation was excellent.

Travel consultant

★★★★★

Enfys Huws

Enfys was friendly & helpful at all times. She really listened to my ideas & put together a trip that matched exactly what Id asked for with a few (nice)surprises thrown in!

Accommodation

★★★★★

The accommodation was excellent at all of the stops. We particularly liked the Forest Floor Lodge and the surprise upgrade in Hue.

Value for money

★★★★

Julie F

Traveled to

Vietnam

9 years 5 months ago

★★★★★

Flexible, willing to listen to ideas and needs. Good knowledge of countries

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Ratings

Overall

★★★★★

Flexible, willing to listen to ideas and needs. Good knowledge of countries

Travel consultant

★★★★★

Enfys Huws

Helpful, knowledgeable

Accommodation

★★★★★

All well located and of a good standard

Value for money

★★★★

Mark T

Traveled to

Vietnam

9 years 6 months ago

★★★★★

We felt extremely well looked after from our first enquiry. The whole trip was very well organised and we were...

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Ratings

Overall

★★★★★

We felt extremely well looked after from our first enquiry. The whole trip was very well organised and we were treated ex tremely well by all the guides and the hotels were all of a high standard and in good central locations

Travel consultant

★★★★★

Enfys Huws

Very helpful and patient and she took us through a number of options so that we were able to make informed choices

Accommodation

★★★★★

Value for money

★★★★

Graham

Traveled to

Vietnam

9 years 7 months ago

★★★★★

We had a relaxing and enjoyable holiday, the tour guides were excellent and gave a personal insight into living in...

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Ratings

Overall

★★★★★

We had a relaxing and enjoyable holiday, the tour guides were excellent and gave a personal insight into living in Vietnam.

Travel consultant

★★★★★

Enfys Huws

Enfys was first class she arranged some great stays in excellent hotels with tours that were wide ranging and fascinating

Accommodation

★★★★★

Accomodation was good with some excellent locations, we particularly enjoyed the stay in the tent as part of the tour

Value for money

★★★★

Val H

Traveled to

Vietnam

9 years 7 months ago

★★★★★

Although our trip was arranged at fairly short notice( and with a very basic knowledge of Vietnam & Cambodia on...

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Ratings

Overall

★★★★★

Although our trip was arranged at fairly short notice( and with a very basic knowledge of Vietnam & Cambodia on our part)everything went to plan beautifully & we had a really marvellous time with the absolute minimum of effort on our part!

Travel consultant

★★★★★

Enfys Huws

We had a slight hiccup with one of our hotels during the trip. I emailed Enfys & everything was resolved pretty well immediately & to our satisfaction.

Accommodation

★★★★

All the hotels chosen were excellent. We had one slight hiccup with building works& after an email to Enfys we were moved to alternative & better accommodation - it was done with utmost speed & courtesy & we were so pleased with the way it was all dealt with.

Value for money

★★★★★

Daniel F

Traveled to

Vietnam

9 years 7 months ago

★★★★★

It was a very well arranged itinerary. The hotels were good. Overall very happy and would definitely consider travelling again...

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Ratings

Overall

★★★★★

It was a very well arranged itinerary. The hotels were good. Overall very happy and would definitely consider travelling again with your company.As an aside, the section on on getting Visas on your website was very useful.

Travel consultant

★★★★★

Enfys Huws

I booked extremely late, and had to change the dates once - but it was all handled very professionally which was very much appreciated.

Accommodation

★★★★

Good. We had a slightly unusual request to have 1 room booked with 3 people. This was handled well, although in the last hotel we upgraded to a suite after we arrived as it was a bit small.

Value for money

★★★★

Jane B

Traveled to

Vietnam

9 years 10 months ago

★★★★★

It was a fantastic trip, everything went to plan and all our expectations were met, or exceeded!

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Ratings

Overall

★★★★★

It was a fantastic trip, everything went to plan and all our expectations were met, or exceeded!

Travel consultant

★★★★★

Enfys Huws

Friendly, knowledgable and great to do business with.

Melford G

Traveled to

Vietnam

9 years 10 months ago

★★★★★

Essence Hotel Hanoi suite accommodation was good and staff were very helpful and friendly. The guide was Jo, very good.Halong...

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Ratings

Overall

★★★★★

Essence Hotel Hanoi suite accommodation was good and staff were very helpful and friendly. The guide was Jo, very good.Halong Bay trip on Bhaya Clasic Cruise, food, suite and staff were excellent. Hue, great guide and good hotel, Pilgrimage Village.Bike tour in Hoi An with Flower was good fun but got tummy bug from Historic Hotel.Cambodian trip was well worth it and Nak was a great guide.Enjoyed the trip on the Mekong river and Ho Chi Minh City.Well worth doing the private guided tour.

Travel consultant

★★★★★

Enfys Huws

Enfys spent a lot of time getting the trip organised to fit in with our requirements. She may have done it a number of times, but made it feel special for us.

Accommodation

★★★★

Value for money

★★★★

Alison B

Traveled to

Vietnam

9 years 7 months ago

★★★★★

Very happy.

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Ratings

Overall

★★★★★

Very happy.

Travel consultant

★★★★★

Enfys Huws

Enfys was excellent - thank you. The hotels selected were wonderful.

Chris K

Traveled to

Vietnam

9 years 8 months ago

★★★★★

Everything was very well organised

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Ratings

Overall

★★★★★

Everything was very well organised

Travel consultant

★★★★★

Tom Weston

Tom our travel consultant was good to deal with, knowledgeable and suggested a very interesting 3 week long itinerary which he fitted around our chosen 7 day Mekong river cruise by Pandaw.

Accommodation

★★★★

Certain rooms at the Boutique hotel in Hoi An will be affected by communist loudspeaker noise at 5.30am/ 6am

Value for money

★★★★