Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 311 - 320 of 343

Jon & Pam
10 years 7 months ago
★★★★★

Very impressive, never felt at sea with anything all arrangements worked which is saying something in Burma!

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Ratings

Overall
★★★★★

Very impressive, never felt at sea with anything all arrangements worked which is saying something in Burma!

Travel consultant
★★★★★
Enfys Huws

Very conscientious, polite and enthusiastic

Accommodation
★★★★

The hotel in Hanoi seemed to have lost our reservation so we were not in the old wing unfortunately and the room in Manadalay was very small

Value for money
★★★★★
Information pack
★★★★
Vietnamese food
Jenny R
Traveled to
10 years 7 months ago
★★★★★

Most impressed tha t everything worked and that you kept us informed throughout our holiday.

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Ratings

Overall
★★★★★

Most impressed tha t everything worked and that you kept us informed throughout our holiday.

Travel consultant
★★★★★
Enfys Huws

Very impressed that our memnory card were found and shipped back to the UK for us

Busy streets of Hanoi Vietnam
Marlene H
Traveled to
10 years 6 months ago
★★★★★

Well planned

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Ratings

Overall
★★★★★

Well planned

Travel consultant
★★★★★
Ruth Hubbard

Always available. This makes a difference

Accommodation
★★★★★
Pouring Vietnamese coffee
Lynne P
Traveled to
10 years 6 months ago
★★★★★

Good service. Good Knowledge of countries and seasons. Excellent support on trip. Good hotels

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Ratings

Overall
★★★★★

Good service. Good Knowledge of countries and seasons. Excellent support on trip. Good hotels

Travel consultant
★★★★★
Enfys Huws

Advised on right season for the trip we wanted to do. Tailored to our desires. Very friendly and kept us up to date with any changes that needed to be made. etc It was like I was dealing with a friend whi knew my needs.

Accommodation
★★★★★

The choice of hotels was top class. A nice mixture. We especially liked the Victoria in Seam Reep and the Boutique Hoi An.

Value for money
★★★★
Vietnamese food
Joao B
Traveled to
10 years 7 months ago
★★★★★

Agreement with the time and intinerary followed in Indochine. Vietnam and Angkor Wat and Angkor complex Thor are amazing

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Ratings

Overall
★★★★★

Agreement with the time and intinerary followed in Indochine. Vietnam and Angkor Wat and Angkor complex Thor are amazing

Travel consultant
★★★★★
Enfys Huws

She was ever interested and dedicated the trip succed and smart end fast when demanded. For example to substitut the guide of first day Bankok

Accommodation
★★★★★

the only exception was the hotel in bangkok, it was only reseable

Value for money
★★★★
Rice paddies in Northern Vietnam
Joao B
Traveled to
10 years 7 months ago
★★★★★

Agreement with the time and intinerary followed in Indochine. Vietnam and Angkor Wat and Angkor complex Thor are amazing

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Ratings

Overall
★★★★★

Agreement with the time and intinerary followed in Indochine. Vietnam and Angkor Wat and Angkor complex Thor are amazing

Travel consultant
★★★★★
Enfys Huws

She was ever interested and dedicated the trip succed and smart end fast when demanded. For example to substitut the guide of first day Bankok

Accommodation
★★★★★

the only exception was the hotel in bangkok, it was only reseable

Value for money
★★★★
Hanoi street scene
Julie B
Traveled to
10 years 6 months ago
★★★★★

We loved our trip and were very happy with the itinery and direction of travel. Loved the hotel in Hoi...

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Ratings

Overall
★★★★★

We loved our trip and were very happy with the itinery and direction of travel. Loved the hotel in Hoi An particularly. The Halong Bay trip was great but the weather disappointing. The Vespa trip was a definite highlight.

Travel consultant
★★★★★
Enfys Huws
Sunset in Halong Bay
Alan K
Traveled to
10 years 7 months ago
★★★★★

The trip was excellent, the travel arrangements all worked, the accomodation was good and generally it all met or exceeded...

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Ratings

Overall
★★★★★

The trip was excellent, the travel arrangements all worked, the accomodation was good and generally it all met or exceeded our expectations. We had two little issues on the way round but these were quickly and satisfcatorily dealt with by Enfys.

Travel consultant
★★★★★
Enfys Huws

Advised well on our proposed itinerary and dealt rapidly with our comments on two points while we were in Vietnam.

Vietnam - Hanoi - Street - David Lovejoy
Margi C
Traveled to
10 years 7 months ago
★★★★★

Enfys really listened to what we wanted to do in Vietnam and tailored a trip that was exactly right for...

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Ratings

Overall
★★★★★

Enfys really listened to what we wanted to do in Vietnam and tailored a trip that was exactly right for our needs: Some culture and history, some relaxation and a lot of food.

Travel consultant
★★★★★
Enfys Huws

Enfys was patient and flexible, working to arrange our trip at the last minute, with only 6 weeks to go.

Accommodation
★★★★

We particularly loved our stay on the beach at Hoi An -- it was a lovely break from the city accommodation in Hanoi and Hue. Our Hanoi hotel was perfectly located. Hue was OK -- I feel like they could have used their lovely terrace and bars in a much smarter way. They didn't seem to understand that Westerners love eating their breakfast al fresco!

Walking along the railway tracks in the back streets of Hanoi
Caroline B
Traveled to
10 years 7 months ago
★★★★★

Great service from InsideVietnam Tours in the UK - friendly, efficient, effective and helpful. Our experience in Indochina was very...

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Ratings

Overall
★★★★★

Great service from InsideVietnam Tours in the UK - friendly, efficient, effective and helpful. Our experience in Indochina was very superb - the guides were of great quality (knowledgable, interesting and interested), the transfers well-organised and the individual trips were of excellent quality. Staff on the ground clearly went to extra lengths to make our experience personal and special which we very much appreciated. We felt very well looked after.

Travel consultant
★★★★★
Enfys Huws

Enfys, our consultant, was excellent at listening to and understanding our requirements, providing proactive suggestions and answering questions/concerns promptly and accurately. She was always available, enthusiastic and clearly dedicated to ensuring we had the best possible experience. Which we did.

Accommodation
★★★★

In Hanoi and Saigon I found the hotels 'quirkier' than expected - but that had no impact on our enjoyment of the trip.

Value for money
★★★★★