Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 341 - 350 of 393

Girl on boat in Mekong Delta
Martin P
Traveled to
10 years ago
★★★★★

Excellent. All arrangements worked perfectly and excellent accommodation throughout. Particularly liked the opportunity to explore the culture and customs of...

Read full review

Ratings

Overall
★★★★★

Excellent. All arrangements worked perfectly and excellent accommodation throughout. Particularly liked the opportunity to explore the culture and customs of the countries.

Travel consultant
★★★★★
Ruth Hubbard

Attentive friendly and gave a personal touch

Accommodation
★★★★★

Excellent

Value for money
★★★★★
Exploring Ho Chi Minh City on the back of a Vespa
Parker
Traveled to
10 years ago
★★★★★

Fantastic guides and really enjoyable trip hotels were all very friendly and we were treated like royalty.

Read full review

Ratings

Overall
★★★★★

Fantastic guides and really enjoyable trip hotels were all very friendly and we were treated like royalty.

Travel consultant
★★★★★
Enfys Huws

Couldnt have been more help.

Mike P
Traveled to
10 years ago
★★★

I used Inside Vietnam because of a very good experience with Inside Japan but was a little disappointed. In particular...

Read full review

Ratings

Overall
★★★

I used Inside Vietnam because of a very good experience with Inside Japan but was a little disappointed. In particular the standard of English of the guides was very low although I appreciate that a party of two will not get the best guides. I also found we were overburdened with guides with not enough free time. The guide for the first half of the trip seemed more interested in having an easy time than trying to give us a good experience. Several places on the itinerary he omitted and when challenged said they were not interesting with just local people and markets. He suggested we might miss the early morning monks alms collecting in Luang Prabang and he tried to persuade us to employ him during our free time, exactly what we wanted to avoid. but the itinerary was good and the hotels better thsn we had expected.

Travel consultant
★★★★
Enfys Huws

A number of minor errors in the documentation

Accommodation
★★★★★
Value for money
★★★★
Julie E
Traveled to
10 years 1 month ago
★★★★★

Personalised and thought through with great attention to detail

Read full review

Ratings

Overall
★★★★★

Personalised and thought through with great attention to detail

Travel consultant
★★★★★
Enfys Huws

Responsive and helpful

Accommodation
★★★★★

All the accommodation was fabulous except more anonymous Yangon hotel although it had a great pool.. Each place was quite unique and the level of service excellent

Value for money
★★★★
Susan B
Traveled to
10 years 1 month ago
★★★★★

I can honestly state this was the best organised Tour Company we have been on holiday with. Everything ran smoothly...

Read full review

Ratings

Overall
★★★★★

I can honestly state this was the best organised Tour Company we have been on holiday with. Everything ran smoothly, all flights, tour guides waiting,very knowledgeable, good English. Hotels good, very good information given for our tour.

Travel consultant
★★★★★
Enfys Huws

We researched Viet Nam and Cambodia but found booking flights fairly difficult and expensive all together we took nine flights! then Inside Viet Nam popped up on the WWW. At first I admit to being sceptical especially when we paid over our money but everything was as described. We had lots of printed information and help for our tour. Enfys spoke regularly on the phone. We couldnt have done as well without her.

Accommodation
★★★★★

Loved the Halong Bay Cruise great accommodation and bathroom. surprised with good accommodation on Mekong Delta lodge. Lovely views from Sky Bar in Nhat Ha 3 Ho Chi Minh City. Peaceful oasis at Hoi An Historic Hotel, lovely to have a garaden and pool.

Value for money
★★★★
A woman tends rice crop in Northern Vietnam
Michael E
Traveled to
10 years 1 month ago
★★★★★

Inside Vietnam put together a perfectly tailored package to suit our needs and were very flexible when we were setting...

Read full review

Ratings

Overall
★★★★★

Inside Vietnam put together a perfectly tailored package to suit our needs and were very flexible when we were setting this up. The execution was excellent and flawless and everything went smoothly. We had absolutely nothing to worry about - it all just happened. Our guides were brilliant: Nhung in Hoi An was friendly and spoke very good English, fulfilling all our needs and Phouc in Saigon/Ho Chi Minh City was meticulous in all his preparations and went the extra mile with additional information for us in the form of maps, information sheets, briefings and leaflets. There was no over-selling, no pressure, just a relaxed companion for all that we needed to do at both places. The accommodation that Inside Vietnam selected was right on the button. All in all, we would highly recommend Inside Vietnam and will turn to them again if we visit Indo-China or Japan in the future

Travel consultant
★★★★★
Enfys Huws

Flexible and accommodating to our needs - adapted to changes and our individual needs. Just great.

Accommodation
★★★★★
Value for money
★★★★★
Farming with buffalo in Triem Tay village, near Hoi An
Geoff A
Traveled to
10 years 3 months ago
★★★★★

Personal deluxe service. Very impressive

Read full review

Ratings

Overall
★★★★★

Personal deluxe service. Very impressive

Travel consultant
★★★★★
Enfys Huws

Great to be able to email during holiday as well as talking to her during planning stage.

Bridge to Mai Chau
Hughes
Traveled to
10 years 4 months ago
★★★★★

Excellent tour and organisation.

Read full review

Ratings

Overall
★★★★★

Excellent tour and organisation.

Travel consultant
★★★★★
Enfys Huws

Enfys is extremely helpful and knowledgeable on the options availability.

Imperial Hue
Alex W
Traveled to
10 years 5 months ago
★★★★★

Having used InsideJapan on a previous holiday we were confident that we'd receive the same level of service from InsideVietnam...

Read full review

Ratings

Overall
★★★★★

Having used InsideJapan on a previous holiday we were confident that we'd receive the same level of service from InsideVietnam. I'm pleased to say that our confidence was well founded!

Travel consultant
★★★★★
Enfys Huws

Enfys struck the right balance between listening to what we wanted to get out of our holiday but also offering suggestions and recommendations on places and duration to stay, as well as providing a range of accommodation options within our budget. Also welcome was the absence of any 'hard sell' not too mention her patience as we did change our mind a number of times on the itinerary!

Accommodation
★★★★★

The 2 night Bhaya Halong Bay Cruise totally exceeded my expecations which was fantastic. Would totally recommend doing this if budget allows...All the hotels were fantastic. Especially liked La'Residence in Hue, although it was virtually empty which actually added to the atmosphere.

Value for money
★★★★
Pool and mountains
Pauline M
Traveled to
10 years 5 months ago
★★★★★

Fantastic first time trip, wonderful personalised service from first planning to coming home

Read full review

Ratings

Overall
★★★★★

Fantastic first time trip, wonderful personalised service from first planning to coming home

Travel consultant
★★★★★
Enfys Huws

Enfys and Tom were both helpful, courteous and keen to make sure our first visit to Vietnam was all we could have hoped for

Accommodation
★★★★★

Medallion in Hanoi was just ok and we were upgraded in Ha Long Bay so can't comment on what we should have had but Au Co 2 was wonderful. Hoi An and Saigon options were superb choices as they were so comfortable and spacious

Value for money
★★★★★