Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 351 - 360 of 393

Phong Nha caves
Maureen R
Traveled to
10 years 6 months ago
★★★★★

InsideVietnam Tours provide a solid product and there on-site partner Exotissimo also do a good job.

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Ratings

Overall
★★★★★

InsideVietnam Tours provide a solid product and there on-site partner Exotissimo also do a good job.

Travel consultant
★★★★★
Enfys Huws

Enfys responded to my questions immediately and always was accommodating to our requests.

Accommodation
★★★★★

We loved the White House Mansions in Phnom Penh, the Navatu Resort in Seam Reap. We also really liked the Cosiana in Hanoi where we were able to shower and relax before and after our train trip to Sapa.

Value for money
★★★★
A spread of Vietnamese dishes
Lola & Jeff
Traveled to
10 years 6 months ago
★★★★★

My husband & I were thrilled with the quality of service provided.

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Ratings

Overall
★★★★★

My husband & I were thrilled with the quality of service provided.

Travel consultant
★★★★★
Enfys Huws
Accommodation
★★★★★
A woman tends rice crop in Northern Vietnam
Jaime & Rita
Traveled to
10 years 7 months ago
★★★★★

EXCELLENT

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Ratings

Overall
★★★★★

EXCELLENT

Travel consultant
★★★★★
Enfys Huws
Accommodation
★★★★
Value for money
★★★★
Pictures in a Hanoi modern art gallery
Megan H
Traveled to
10 years 7 months ago
★★★★★

I couldn't praise the service that I received from Enfys more, the whole trip was so well planned - thank...

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Ratings

Overall
★★★★★

I couldn't praise the service that I received from Enfys more, the whole trip was so well planned - thank you so much!!

Travel consultant
★★★★★
Enfys Huws
Vietnamese cooking class in Hoi An
Wickramaratne
Traveled to
10 years 8 months ago
★★★★★

Immaculately organised and exceeded expectations

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Ratings

Overall
★★★★★

Immaculately organised and exceeded expectations

Travel consultant
★★★★★
Enfys Huws

Could not ask for a friendlier person

Accommodation
★★★★

Hotel is a bit dated and could do with some redecorationnnn

Value for money
★★★★★
On the water in Ninh Binh
Carol & Carolyn
Traveled to
10 years 8 months ago
★★★★★

Your attention to detail was second to none - always in communication before we travelled plus the full documented itinerary...

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Ratings

Overall
★★★★★

Your attention to detail was second to none - always in communication before we travelled plus the full documented itinerary of travel, hotels and tours plus contact details was superb. The guides were there to meet and greet at every destination as promised and drivers and cars were first class.

Travel consultant
★★★★★
Enfys Huws

Always available and very helpful with any queries.Handled change of booking very professionally and courteously. Enfys was very reassuring and struck the right balance with handling our arrangements.

Accommodation
★★★★

Hoi An and Ho Chi Min City hotels definitely exceeded our expectations.

Value for money
★★★★★
Tour of a Vietnamese market with Chef Ai
Jonathan & Helen
Traveled to
10 years 8 months ago
★★★★★

Very pleased overall - we had a great time. Worth highlighting particularly the outstanding guides in the Hanoi leg (very...

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Ratings

Overall
★★★★★

Very pleased overall - we had a great time. Worth highlighting particularly the outstanding guides in the Hanoi leg (very knowledgeable and experienced) and especially the one in Cambodia, who provided an excellent service and did everything in his power to customise the time available to our wishes and provided fascinating personal experiences and insights. Also the trip to the bird reserve at Prek Toal was a unforgettable experience - especially seeing such a huge number of pelicans and cranes etc so close in their natural world.

Travel consultant
★★★★★
Enfys Huws

1 Listened to what we wanted and customised trip accordingly, amending with excellent suggestions and additions where our aims could be met and not afraid to challenge the practicality of our own suggestions; 2 did an excellent job at very short notice in re-scheduling the trip with totally reorganised dates with negotiated minimum cost when it looked as though we would need to postpone the trip very shortly before our departure.

Accommodation
★★★★★

Kanu Lodge particularly outstanding; that in Siem Reap and Hoi An very good; La Residence was good but big and not as friendly as the others.

Value for money
★★★★
Jon & Pam
10 years 9 months ago
★★★★★

Very impressive, never felt at sea with anything all arrangements worked which is saying something in Burma!

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Ratings

Overall
★★★★★

Very impressive, never felt at sea with anything all arrangements worked which is saying something in Burma!

Travel consultant
★★★★★
Enfys Huws

Very conscientious, polite and enthusiastic

Accommodation
★★★★

The hotel in Hanoi seemed to have lost our reservation so we were not in the old wing unfortunately and the room in Manadalay was very small

Value for money
★★★★★
Information pack
★★★★
Bridge to Mai Chau
Julie W
Traveled to
10 years 8 months ago
★★★★

The trip was well organised incorporating elements I had requested. However I said I preferred accommodation with character and got...

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Ratings

Overall
★★★★

The trip was well organised incorporating elements I had requested. However I said I preferred accommodation with character and got mainly big luxurious hotels

Travel consultant
★★★★★
Enfys Huws

Enfys is very enthusiastic

Accommodation
★★★★★

The accommodation was excessively luxurious and I think I would have saved a significant amount had I researched the hotels myself and asked for lower spec

Value for money
★★★★
Vietnamese food
Jenny R
Traveled to
10 years 9 months ago
★★★★★

Most impressed tha t everything worked and that you kept us informed throughout our holiday.

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Ratings

Overall
★★★★★

Most impressed tha t everything worked and that you kept us informed throughout our holiday.

Travel consultant
★★★★★
Enfys Huws

Very impressed that our memnory card were found and shipped back to the UK for us