Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 61 - 70 of 390

Chris R
Traveled to
1 year 1 month ago
★★★★★

Inside Asia arranged a perfectly balanced itinerary for us to experience the highlights of Korea, both guided and independently.

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Ratings

Overall
★★★★★

Inside Asia arranged a perfectly balanced itinerary for us to experience the highlights of Korea, both guided and independently.

Travel consultant
★★★★★
Samantha Barrow

Sam was brilliant throughout the process - even when things didn't quite go to plan (airlines suddenly changing their booking deadlines is not great but she handled this well with us!).

Accommodation
★★★★★
Value for money
★★★★★
Information pack
★★★★

Photos from the trip

Long boats on lake
Sital G
Traveled to
1 year 2 months ago
★★★★★

From the initial contact to the actual holiday itself, the service provided was impeccable. Everything was as described and as...

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Ratings

Overall
★★★★★

From the initial contact to the actual holiday itself, the service provided was impeccable. Everything was as described and as a family with two young children - we had the most incredible tailor-made holiday.

Travel consultant
★★★★★
Liam Koehler

Liam provided an outstanding service from the outset - he took the time to listen to what we wanted from our holiday and provided a couple of options, with very honest views on what we could expect. Based on his experiences, we were able to plan an absolutely incredible holiday in Borneo, travelling to different parts of the country, and really experiencing life in Borneo.

Accommodation
★★★★

Pullman Kuching - Excellent location and amazing views. The rooms could have been cleaned slightly better - but the hotel addressed any issued really well.
Nanga Sumpa Lodge - Incredible, basic facilities but exactly as described.
Mulu Marriott Resort & Spa - Beautiful resort in the most stunning setting.
Shangri-La Rasa Ria - Amazing hotel with exceptional facilities. Staff were lovely but the service didn't always feel '5' star e.g. had to queue for the buffet dinner to be seated. Overall really nice.

Value for money
★★★★
Information pack
★★★★★
Ornate temple surrounded by trees
Ramon-andrew T
Traveled to
1 year 4 months ago
★★★★★

The trip is great overall, but with just a few misunderstanding. 1st the driver for pick up made a mistake...

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Ratings

Overall
★★★★★

The trip is great overall, but with just a few misunderstanding. 1st the driver for pick up made a mistake on getting to the wrong terminal. 2nd, the hotel at check in did not understand I got a welcome package and wifi devices, but they apologized when I spoke to the emergency number. The tour guide that was arranged was great and prompt. The guide gave interesting stories and animated. They made up for the trouble by giving me a free lunch. The train tickets were detailed. 20K won of t money card is great overall, but at least 25K could be better. The food BBQ tour is great. The hotel location is awesome near the subway. If I were to do it again, I would choose inside asia. A big thanks to grant for putting together this trip.

Travel consultant
★★★★★
Grant Ekelund

I would like to thanks Grant for making this trip overall amazing. You made my trip to Korea amazing and unforgettable. Everything was easy to understand and planned.

Accommodation
★★★★

The accommodation is great overall. Near subway and many restaurants.

Value for money
★★★★★
Information pack
★★★★★
Bryony C
1 year 5 months ago
★★★★★

A fascinating and very rewarding trip that was carefully and meticulously planned by our knowledgeable and thoughtful consultant.

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Ratings

Overall
★★★★★

A fascinating and very rewarding trip that was carefully and meticulously planned by our knowledgeable and thoughtful consultant.

Travel consultant
★★★★★
Liam Koehler

Liam assisted us to plan a truly memorable trip. His knowledge and his understanding of our interests were evident in every aspect of our travels, from carefully chosen accommodation to suggested places to visit (and avoid) and how long to spend there including the best time of day and the best months to avoid crowds.

Accommodation
★★★★★

We particularly enjoyed our time staying at Avana Retreat in Mai Chau and Phum Baitang in Siem Reap - both were peaceful locations that were working closely with local communities and taking considerable care with the surrounding environment.

Value for money
★★★★★
Information pack
★★★★★

Photos from the trip

Red lantern over entrance to Asakusa
Peter D
Traveled to
1 year 5 months ago
★★★★★

Overall an excellent trip, very well prepared and delivered as we wanted

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Ratings

Overall
★★★★★

Overall an excellent trip, very well prepared and delivered as we wanted

Travel consultant
★★★★★
Holly Brown

Knowledgeable, very helpful and very patient!

Accommodation
★★★★★

I think the choice of hotel in Tokyo could be improved (the breakfast was by far the poorest of the trip). I also think the L7 in Gangnam Seoul was not up to the standard of the Ryse Seoul

Value for money
★★★★★
Information pack
★★★★★

Photos from the trip

Monks in orange robes lined up to pray outside wooden temple
Shelly B
Traveled to
1 year 5 months ago
★★★★

Our trip went off without any problems. From the drivers to all the people we interacted with, everyone was professional...

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Ratings

Overall
★★★★

Our trip went off without any problems. From the drivers to all the people we interacted with, everyone was professional and always on time. We had a great family vacation due to your detailed planning and some outstanding guides. Thank you.

Travel consultant
★★★★★
Karin Tompkins Takahashi

Excellent communication, available, and always listened to our wants/desires.

Accommodation
★★★★

The PJ Hotel in Seoul was a disappointing stay. As I mentioned to Karin directly, it is quite run down and the rooms were barely clean and the ac didn't work properly. After asking for maintenance, they still couldn't fix the problem. It was quite warm during our nights there and we felt like it wasn't up to the standards most people traveling on this trip would accept. Compared to the The Gate Hotel stays in Japan, there is a huge difference in the quality. I know PJ is centrally located, but surely there are other nicer hotels centrally located, even if more expensive. I think most of your customers would expect a higher class of hotel service.

Value for money
★★★★
Information pack
★★★★★
Phnom Sampeau pagoda at Battambang
Jason W
Traveled to
1 year 5 months ago
★★★★★

The experience with Inside Asia was perfectly planned and executed. We had multiple stops in Vietnam and Cambodia and each...

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Ratings

Overall
★★★★★

The experience with Inside Asia was perfectly planned and executed. We had multiple stops in Vietnam and Cambodia and each handover from one city to another was seamless as was the transportation, hotels and tours.

Travel consultant
★★★★★
Grant Ekelund

Grant was very easy to work with and a wealth of knowledge. His suggested changes (additions and subtractions) to our itinerary were right on and the accommodation recommendations exceeded our expectations in almost every stop.

Accommodation
★★★★★
Value for money
★★★★★
Information pack
★★★★★
Statue at Bongeunsa Temple in Seoul
Robin C
Traveled to
1 year 6 months ago
★★★★★

Overall 5 star service from initial planning to landing back home.

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Ratings

Overall
★★★★★

Overall 5 star service from initial planning to landing back home.

Travel consultant
★★★★★
Liam Koehler

Overall 5 star service from initial planning to landing back home.

Accommodation
★★★★★

5 and 4 star

Value for money
★★★★
Information pack
★★★★★
Mark C O’Flaherty Telegraph Journalist
Anthony H
Traveled to
1 year 6 months ago
★★★★★

InsideAsia provided exactly what we wanted and really listened to us.

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Ratings

Overall
★★★★★

InsideAsia provided exactly what we wanted and really listened to us.

Travel consultant
★★★★★
Liam Koehler

Liam understood exactly what we wanted to get out of our trip and provided suggestions that we would never have thought of, which turned into highlights. He also suggested that we go in May instead of January, when it would be quieter and we benefitted from good weather.

Accommodation
★★★★★

All of our hotels and our cruise ship were luxurious.

Value for money
★★★★
Information pack
★★★★★
Jeffrey S
Traveled to
1 year 6 months ago
★★★★★

Can't say how grateful we are for having booked our trip with Inside Asia. Everything from the initial booking/trip planning...

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Ratings

Overall
★★★★★

Can't say how grateful we are for having booked our trip with Inside Asia. Everything from the initial booking/trip planning (Tim Supplitt, Grant Ekelund), to the privately guided tours (Brian, Alex, Willow, Lisa), to the in-country service (Claire Kang) were top-notch. The itinerary provided was very professionally done and easy to use. Incorporating the What 3 Words app into the Destination Guides was extremely helpful and will be something we use on our travels going forward. While in South Korea our contact Claire was prompt in handling any issues or questions which arose. In fact, after moving on from one city to the next, I regretting making a purchase in the previous hotel gift shop. I reached out to Claire, she arranged to have the item purchased and sent to our final destination hotel. On arrival the package was there waiting for me at the front desk...above and beyond service for sure! We enjoyed our trip so much we were already planning on our next one before it was even over...and you can bet we will definitely be going with Inside Asia then too! Thank you so much for making this such a wonderful experience for our family! Kamsahamnida:)

Travel consultant
★★★★★
Tim Supplitt

Thank you Tim! We greatly appreciate the attention to detail you put into our trip planning and will be looking to you in the future for our next adventure. Couldn't be happier with the whole experience:)

Accommodation
★★★★★

Of all our accommodations, Ryse definitely took the cake...breakfast was amazing!

Value for money
★★★★★
Information pack
★★★★★

Photos from the trip